äºæ¥äž»ã®ããã®åŸæ¥å¡ããã©ãŒãã³ã¹ã枬å®ããåºæ¬çãªæ¹æ³
äŒæ¥ã®çç£æ§ã¯ç«¶äºåãç¶æããããã®éµã§ãããåžžã«ããžãã¹ã®äžå¿çãªããŒãã§ããçç£æ§ã¯ãçµç¹ã®æå ¥éã«å¯Ÿããç£åºéã®æ¯çã§æž¬å®ãããŸããããããçç£æ§ã远跡ããã ãã§ãªãããããæ¹åããæ¹æ³ãç¹å®ããããšãéèŠã§ã...
äŒæ¥ã®çç£æ§ã¯ç«¶äºåãç¶æããããã®éµã§ãããåžžã«ããžãã¹ã®äžå¿çãªããŒãã§ããçç£æ§ã¯ãçµç¹ã®æå ¥éã«å¯Ÿããç£åºéã®æ¯çã§æž¬å®ãããŸããããããçç£æ§ã远跡ããã ãã§ãªãããããæ¹åããæ¹æ³ãç¹å®ããããšãéèŠã§ãããã®ããã»ã¹ã§ã¯ãäŒæ¥ã®ããã©ãŒãã³ã¹ã«åœ±é¿ãäžããæãéèŠãªçç£æ§ææšãå®çŸ©ãããããã®ææšã«å¯ŸããŠããã©ãŒãã³ã¹ãç¶¿å¯ã«ç£èŠããå¿ èŠããããŸãã
çç£æ§ãšã¯ïŒ
çç£æ§ãšã¯ãå人ãã¿ã¹ã¯ãã©ãã ãå¹ççã«å®äºãããã瀺ããŸãããã®æŠå¿µã¯ãäŒæ¥ãåœãååããµãŒãã¹ãçç£ããé床ïŒç£åºéïŒãå®çŸ©ããéåžžããããã®ç£åºéãæäŸããããã«äœ¿çšãããæå ¥éïŒåŽååãè³æ¬ããšãã«ã®ãŒããã®ä»ã®è³æºïŒã«åºã¥ããŠè©äŸ¡ãããŸãã
åŸæ¥å¡ããã©ãŒãã³ã¹ãšã¯ïŒ
åŸæ¥å¡ããã©ãŒãã³ã¹ãšã¯ãçµç¹å ã®åã ã®ããŒã ã¡ã³ããŒã®æå¹æ§ãå¹çæ§ãçç£æ§ãããã³ä»äºã®è³ªã®ã¬ãã«ãæããŸãããã®æŠå¿µã«ã¯ãåŸæ¥å¡ãè·åãã©ãã ãããŸãæãããŠããããèšå®ãããç®æšãç®çãã©ã®çšåºŠéæããŠãããããããŠçµç¹å šäœã®æåãžã®è²¢ç®åºŠãå«ãŸããŸãã
åŸæ¥å¡ããã©ãŒãã³ã¹ã¯ãå®éçãªææšã ãã§ãªããã³ãã¥ãã±ãŒã·ã§ã³ã¹ãã«ãããŒã ã¯ãŒã¯ãåé¡è§£æ±ºèœåãé©å¿æ§ãšãã£ã宿§çãªèŠå ã«ãäŸåããŸãã

åŸæ¥å¡ã®ããã©ãŒãã³ã¹ã枬å®ããæ¹æ³
åŸæ¥å¡ã®çç£æ§ã¯ãåŸæ¥å¡ãäžããããæéæ å ã§ã©ãã ãå¹ççã«åããã瀺ããŸããããã«åœ±é¿ãäžããéèŠãªèŠå ã«ã¯ãè·å Žç°å¢ãåŸæ¥å¡ã®èº«äœçããã³ç²Ÿç¥çå¥åº·ãäŒæ¥æåãå«ãŸããŸãããããã®èŠçŽ ã¯ãåŸæ¥å¡ã®ã³ãããã¡ã³ããšçç£æ§ã«çŽæ¥åœ±é¿ãäžããŸãã
ç®æšã¯ææšããªããã°å¹æããªããåŸæ¥å¡ã¯é²æã远跡ããããã®å ·äœçãªææšãå¿ èŠãšããŸããæšæºçãªææšã«ã¯ããããžã§ã¯ãã®ææãä»äºã®è³ªãå¹çãããã³çç£éãå«ãŸããå ŽåããããŸãã
äž»èŠæ¥çžŸè©äŸ¡ææšïŒKPIïŒãèšå®ãã
KPIã®æå€§ã®äŸ¡å€ã®1ã€ã¯ãããžãã¹ã®é²æã枬å®ããèœåã§ãããããã®ææšã¯ãããžãã¹ãç®æšéæã«åããŠé 調ã«é²ãã§ãããã確èªããããã«å®æçã«è¿œè·¡ããæž¬å®å€ã§ãã
äž»èŠæ¥çžŸè©äŸ¡ææšã远跡ããããšã§ãæŠç¥çç®æšã®éæã«ã©ãã ãè¿ã¥ããŠããããç£èŠããèšç»éãã«é²ãã§ããªãå Žåã«ã¯è¿ éã«è¡åãèµ·ããããšãã§ããŸããKPIãèšå®ãç£èŠããããšã§ãäŒæ¥ã¯ç®æšéæã«åãã广çãªæž¬å®ããã³è©äŸ¡ã·ã¹ãã ã確ç«ã§ããŸããKPIãå®çŸ©ã远跡ããéã«ã¯ãæŠç¥çãªæé ã«åŸãããšãäžå¯æ¬ ã§ãã
äž»èŠãªåŸæ¥å¡ããã©ãŒãã³ã¹ææš
æé管ç: æéã广çã«ç®¡çããããšã§ãã¹ãã¬ã¹ã軜æžãããäœæ¥å¹çãåäžããèšå®ãããæéå ã«ã¿ã¹ã¯ãå®äºã§ããå¯èœæ§ãé«ãŸããŸãããããžã§ã¯ãã®é²æã远跡ããããšã§ãæé管çã®æå¹æ§ãè©äŸ¡ã§ããŸãã
ä»äºã®è³ª: è²»ãããæéã«é¢ããããææç©ã®å質ãäŒç€Ÿåºæºãžã®æºæ ãåæããå¿ èŠããããŸããåºæºãæºãããªãäœå質ã®çµæã¯ãé·æçã«ããžãã¹ã«æªåœ±é¿ãäžããå¯èœæ§ããããŸãã
ããŒã ã¯ãŒã¯: ããŒã ãããžã§ã¯ãã§ã¯ãååŸæ¥å¡ã®è²¢ç®åºŠãæ éã«æž¬å®ããå¿ èŠããããŸããååãã調åããŠåããããŒã ã«å¿ èŠãªè²¢ç®ãããèœåã¯äžå¯æ¬ ã§ãã
æè»æ§: äœæ¥ããã»ã¹ã¯åžžã«èšç»éãã«é²ããšã¯éããŸãããå€åã«è¿ éã«é©å¿ããã¹ãã¬ã¹ã管çããããã©ãŒãã³ã¹ãç¶æããèœåã¯éåžžã«éèŠã§ãã
åµé æ§: å€§äŒæ¥ã§ã¯æ§é åãããäœæ¥ããã»ã¹ããããããããŸããããåµé çã§é©æ°çãªã¢ã€ãã¢ã®å¿ èŠæ§ã¯åžžã«ååšããŸããåºåãªã©ãåžžã«æ°ããã¢ã€ãã¢ãçã¿åºãããåéã§ã¯ãåŸæ¥å¡ãåµé çã«èãã驿°çãªãœãªã¥ãŒã·ã§ã³ãææ¡ããèœåãæ±ããããåºæºãšãªããŸãã
æé·: è·åå¹çãé«ããããã«å°éèœåéçºã«æ³šåããåŸæ¥å¡ã¯ãèªåèªèº«ãšäŒç€Ÿã®ç®æšã®äž¡æ¹ã«äŸ¡å€ããããããŸãã
ãã£ãŒãããã¯: äžåžãããŒã ã¡ã³ããŒãéšäžããŸãã¯é¡§å®¢ããã®ãã£ãŒãããã¯ã¯ãåŸæ¥å¡ã®ã³ãã¥ãã±ãŒã·ã§ã³ã¹ãã«ãšçç£æ§ã«é¢ããéèŠãªæŽå¯ãæäŸããŸãã
åæããã³ã¬ããŒãäœæããŒã«
å人ã®ããã©ãŒãã³ã¹è¿œè·¡: ããã©ãŒãã³ã¹ç®¡çããŒã«ã¯ãå人ã®çµæçãªé²æç¶æ³ãšèšå®ãããç®æšã«å¯Ÿããããã©ãŒãã³ã¹ç¶æ³ã詳现ã«ç€ºããŸãããããã®ããŒã«ã¯ãç¹ã«KPIãSMARTç®æšã䜿çšããããšã§ãå人ã®èœåéçºããã»ã¹ã远跡ããã®ã«åœ¹ç«ã¡ãŸãã
ããŒã ããã©ãŒãã³ã¹ã®æŽå¯: ããŒã ããã©ãŒãã³ã¹ããŒã¿ã¯ãå šäœçãªçç£æ§ãã¬ã³ããšããŒã ã®KPIãç€ºãææšãšãšãã«å ±åã§ããŸããè©äŸ¡ããã«ã¯ã顧客æºè¶³åºŠãã³ã©ãã¬ãŒã·ã§ã³ãªã©ã®åéã«ãããå ±éç®æšã®éæçãæž¬å®ããã®ã«ç¹ã«åœ¹ç«ã¡ãŸãã
ãã£ãŒãããã¯ãšã¬ãã¥ãŒ: 宿çãªãã£ãŒãããã¯ãµã€ã¯ã«ã¯ãåŸæ¥å¡ã®èœåéçºãä¿é²ããããŒã ã®çµæåãé«ããŸãã宿§çããã³å®éçãªè©äŸ¡ãçµã¿åããã360床ãã£ãŒãããã¯ã·ã¹ãã ã¯ãåŸæ¥å¡ãã³ã©ãã¬ãŒã·ã§ã³ã¹ãã«ãåäžãããã®ã«åœ¹ç«ã¡ãŸãã
倿 管ç: 倿 ããŒã¿ã¯ãåŸæ¥å¡ã®ãšã³ã²ãŒãžã¡ã³ããšä»äºãžã®æºè¶³åºŠã«é¢ããéèŠãªæŽå¯ãæäŸããŸããé«ãæ¬ å€çã¯ãçµç¹å ã®æœåšçãªã¢ãããŒã·ã§ã³ã®åé¡ã瀺ããŠããå¯èœæ§ãããããã倿 çã宿çã«è¿œè·¡ããããšãéèŠã§ãã
ããã©ãŒãã³ã¹ã®åŸå: é·æçãªããã©ãŒãã³ã¹ã®åŸåã¯ãç¹å®ã®ã¿ã¹ã¯ã«ãããå šäœçãªçç£æ§ã®äœäžãŸãã¯æ¹åãèŠèŠåããŸãããã®ãããªåæã«ãããæéã®çµéãšãšãã«æŠç¥çãªä»å ¥ãå¯èœã«ãªããŸãã
æ¯èŒè©äŸ¡: ãã³ãããŒã¯ãŸãã¯æ¯èŒè©äŸ¡ã«ãããåŸæ¥å¡ã®ããã©ãŒãã³ã¹ã瀟å ãŸãã¯æ¥çæšæºãšæ¯èŒããŠåæã§ããŸãããã®æ¹æ³ã¯ãæ¹åãå¿ èŠãªé åãç¹å®ããç«¶äºåãç¶æããããã®æŠç¥çãªã¹ããããå¯èœã«ããŸãã
ã³ã³ãã©ã€ã¢ã³ã¹ããã³èŠå¶å ±å: é£åå®å šãªã©ã®åéã§ã¯ãããã©ãŒãã³ã¹ã«é¢é£ããèŠå¶ãžã®æºæ ãç£èŠããããšããæ³çèŠä»¶ãæºããäžã§äžå¯æ¬ ã§ãã
ããã©ãŒãã³ã¹ç®¡çã广çã«ããããã®ã¹ããã
çŸåšã®ããã»ã¹ãèŠçŽããæé©åãã
ãŸããçŸåšã®ããã©ãŒãã³ã¹ç®¡çã®å®è·µãè©äŸ¡ããããšããå§ããŸããçŸåšã®ããã©ãŒãã³ã¹ç®¡çã·ã¹ãã ã«ã€ããŠããã®æå¹æ§ã匷ã¿ãæ¹åç¹ãªã©ã«é¢ããã¢ã³ã±ãŒããéããŠãåŸæ¥å¡ã管çè
ãããã£ãŒãããã¯ãåéããŸããç¹å®ã®èª²é¡ãææ¡ã«ã€ããŠããè©³çŽ°ã«æ€èšããã«ã¯ããã©ãŒã«ã¹ã°ã«ãŒãã1察1ã®ã€ã³ã¿ãã¥ãŒã宿œããŸãããŸããåŸæ¥å¡ãåã
ã®ç®æšãããžãã¹ã®æåã«ã©ã®ããã«è²¢ç®ããããçè§£ããŠãããã©ãããè©äŸ¡ããŸãã
æç¢ºãªç®æšãèšå®ãã
ããã©ãŒãã³ã¹ç®¡çããã»ã¹ã®ç®çãå®çŸ©ããŸããããšãã°ãçç£æ§ã®åäžãåŸæ¥å¡ãšã³ã²ãŒãžã¡ã³ãã®æ¹åããŸãã¯åã
ã®ç®æšãšäŒç€Ÿã®å
šäœæŠç¥ãšã®æŽåãç®æãããšãã§ããŸããæç¢ºãªç®æšãèšå®ããããæåãã©ã®ããã«æž¬å®ããããæ±ºå®ããŸããå®äºãããããžã§ã¯ãæ°ã顧客æºè¶³åºŠãªã©ã®ææšã䜿çšããŠãåŸæ¥å¡ããã©ãŒãã³ã¹ã®æ¹åã远跡ããŸãã
ããžãã¹ã«é©ããããŒã«ãšãœãããŠã§ã¢ãéžæãã
ããžãã¹ã®èŠæš¡ãšããŒãºã«åã£ãããã©ãŒãã³ã¹ç®¡çãœãããŠã§ã¢ãèŠã€ããããã«ã培åºçãªèª¿æ»ã宿œããŸãããã¹ãŠã®ããžãã¹ã¯ãŠããŒã¯ã§ãããããã©ãŒãã³ã¹ç®¡çã«å¯Ÿããç»äžçãªã¢ãããŒãã广çã§ããããšã¯ãã£ãã«ãããŸããããããã£ãŠãæ¢åã®ããã»ã¹ãšæåã«åèŽããé©å¿å¯èœãªæ©èœãæäŸããããã©ãŒãã³ã¹ç®¡çã·ã¹ãã ã§ããããšã確èªããŠãã ããã
ããã©ãŒãã³ã¹ç®¡çããã»ã¹ãç£èŠãè©äŸ¡ãã
ããã©ãŒãã³ã¹ç®¡çã®é²æã远跡ããŸããåŸæ¥å¡ãšç®¡çè
ãã·ã¹ãã ãã©ã®ããã«äœ¿çšããŠããããã¬ãã¥ãŒãã©ã®ãããã®é »åºŠã§å®æœãããŠããããç®æšãéæãããŠãããã©ããã芳å¯ããŸããåŸæ¥å¡ã«ã·ã¹ãã ã«é¢ãããã£ãŒãããã¯ã宿çã«æ±ããŸãã圌ãã¯ãããæçšã ãšæããŠããŸããïŒãããšã³ã²ãŒãžã¡ã³ããé«ãŸããã¢ãããŒã·ã§ã³ãåäžããŠãããšæããŠããŸããïŒã¢ã³ã±ãŒãã䜿çšããŠãã®ãã£ãŒãããã¯ãåéããŸãã
åŸæ¥å¡ãç®æšãã©ã®çšåºŠéæããŠããããç£èŠããŸããç®æšéæçã®å¢å ãèŠãããå Žåãããã¯ã·ã¹ãã ã广çã§ãããããŒã ã®çºå±ã«è²¢ç®ããŠããè¯ãå åã§ããã·ã¹ãã å°å ¥åãšå°å ¥åŸã®çç£æ§ã¬ãã«ãæ¯èŒããŸãããããžã§ã¯ãã¯ããéãå®äºããŠããŸããïŒä»äºã®è³ªã¯åäžããŠããŸããïŒãããã®ææšã¯ãã·ã¹ãã ã®ã€ã³ãã¯ããè©äŸ¡ããã®ã«åœ¹ç«ã¡ãŸãã
åŠãã ããšã«åºã¥ããŠèª¿æŽãè¡ãããšã«ãªãŒãã³ã§ããããš
æåŸ
ããã广ãèŠãããªãå Žåã¯ãã·ã¹ãã ã調æŽããããšããããããªãã§ãã ãããäžéšã®ããã»ã¹ãç°¡çŽ åãããããã£ãŒãããã¯ã®é »åºŠãå¢ããããããå¿
èŠããããããããŸããããã®ãããªèª¿æŽã«ãããããã©ãŒãã³ã¹ç®¡çã·ã¹ãã ã广çãã€ææ°ã®ç¶æ
ã«ä¿ãããŸãã
Perwatchã§ã¯ãå人ããã³ããŒã ã®ããã©ãŒãã³ã¹ãç£èŠãã貎éãªãã£ãŒãããã¯ãåéããç¶ç¶çãªæ¹åã®æåã匷åããããã«å¿ èŠãªããŒã«ãæäŸããŸããã«ã¹ã¿ãã€ãºå¯èœãªKPIã¬ããŒããã倿 管çãçç£æ§ãã¬ã³ãåæãŸã§ãPerwatchã®ããã©ãŒãã³ã¹ç®¡çãœãªã¥ãŒã·ã§ã³ã¯ãåŸæ¥å¡ã®ãšã³ã²ãŒãžã¡ã³ããšçç£æ§ãåäžãããããŒã¿é§ååã®æææ±ºå®ãå¯èœã«ããŸãã
ããŒã ã®çç£æ§ã次ã®ã¬ãã«ã«åŒãäžããæºåã¯ã§ããŠããŸããïŒPerwatchã¯ãæç¶å¯èœã§å¹æçãªããã©ãŒãã³ã¹ããµããŒãããããã«ããã«ããŸãïŒè©³çްã¯ãã¡ãïŒhttps://www.perwatch.com/

